The Multimedia store is a place on your phone and on the web where you can view, order and manage all your messaging content.

You can access the Multimedia Store at att.com/multimedia, or by going to the AT&T Mall icon from the Main Menu of your phone.

You can purchase text alerts, picture and video alerts on a wide variety of topics. You can also purchase applications which help you communicate in fun new ways with your friends, such as animated or video greeting cards, and avatars. Check out the content and explore all the new ways you can communicate!

You can find Data Terms and Conditions at: att.com/mediaterms

Text Alerts are personalized notifications sent directly to your phone, at times scheduled by you. Manage your day and plan weekends by keeping up-to-date on local weather, headlines, sports scores, personal appointments, and so much more.

A picture alert will send you either an image or a series of images. A video alert will be an actual video which you can watch on you phone.

Please check your phone features at wireless.att.com/support.

Scheduled alerts come at the same time each period. Event driven alerts can be sent at anytime depending on which event they correspond to.

After you select the alert you would like to provision, just follow the directions to select the specific criteria for the alert you would like to order. Complete the process by selecting 'Buy'.

Sometimes, alerts will come at a specified time during the day. Other times, you can choose the time at which you want to receive an alert. All your choices will be presented during set up of that alert.

My Content is the part of the Multimedia Store which lets you manage all your alerts and subscriptions for the messaging content you have set up.

To turn off your alert, go to 'My Content' and select 'off' to turn off your alert. Please note, you will still be billed the monthly recurring charge when your alerts are turned off, but you will not be charged the message charge. This is convenient for times when you are away on vacation, or in meetings.

To delete your alerts, you can either reply STOP to any alert, or you can go to 'My Content' on the Multimedia Store on the web or on your phone and select 'delete' on the alert you would like to delete.

Yes. Once you receive an alert on your handset, you can forward those alerts to anyone you wish.

When selecting your alert, prices are shown on the set-up pages.

Please go to the MyContent page and choose cancel on the alert you wish to stop. You can then return to the store to purchase the correct alert.

Please reply STOP to the next alert you receive. If you continue to get the alert, please call AT&T customer care at 1-800-331-0500 or dial 611 from your wireless phone.

Messages are stored and retried until delivery is successful for up to 24 hours. If you are on a call, messages can still be received.

Check to make sure your inbox is not full. Also, check 'My Content' to make sure your alert is still provisioned.

The simpilest way is to delete your old alert and provision a new alert with the new information.

No, alerts are for AT&T customers only. However, AT&T customers can forward the alerts they receive to anyone else.

A mobile greeting card is a fun way to send someone a note to let them know you are thinking of them, wish them a Happy Birthday, or just say Hello! There are personalized greetings for every occasion, and they will be delivered right to your friend's AT&T phone!

You can send your greeting card to any AT&T customer's mobile phone.

Prices vary. When you order your greeting card, the pricing is shown before you decide whether or not you wish to buy.

First, check to make sure that the mobile number you sent to is an AT&T customer. If you are still having problems, call AT&T customer care at 1-800-331-0500.

The cool thing about messaging is that it's pretty quick! Your content should arrive within a couple of moments of requesting it.

You can get previews of your content on the web prior to ordering it. On the handset, we do our best to allow you to preview the content before you order it, but it's not always possible.

Generally your content will be delivered if you are roaming, however, delivery is not guaranteed. For more information on roaming, please see our text messaging FAQs.

Please check your phone features at wireless.att.com/support.

Just log in - we will check your phone's capabilities for you and only show you content that works on your phone Or, you can check your phone's capabilities yourself at http://wireless.att.com/support.

The easiest way is to turn your wireless phone off, remove its battery cover, and read the label. Your wireless phone model number should be listed on that label.

Your account must be setup for text/picture messaging and MEdia Net service. If purchasing online, an AT&T ID and password will be required.

Absolutely.

If you receive a picture or video message that your phone is not capable of displaying, you will receive an SMS with a link to a web site from which you can view your content.

If you transfer your mobile number, you will still receive your alerts. To ensure the best experience, you should go to the Multimedia Store and update your handset.

No, unfortunately you will need to re-order all your alerts for your new phone number.

No.

You will pay the standard message cost for each message delivered.

Mobile purchases will appear on your monthly AT&T wireless bill. You will be charged when the content is purchased and cannot receive a refund if you or the receiver choose to delete or replace it from your phone.

If you purchase content online, you will need a AT&T ID and password and will be prompted to set one up upon content purchase. If you purchase from your handset, AT&T ID and password are not needed.

To view your Mobile Purchase history, go to att.com/directbill and log in with your AT&T ID and password. If you do not already have an account, you will be prompted to register. Select 'Review My Account' Transactions are usually recorded within five minutes of your purchase. The summary screen shows purchases made in the past 90 days. To view details of any purchase, select the link referencing the product.

Yes!

It is an allotment of messages that are priced lower than the per-message charge. With a Messaging Package, you can send or receive text, picture, video and instant messages for the same price.

There are a number of ways you can subscribe. To learn about each of the Messaging packages and sign up, go to the Shop Services page on att.com/wireless. Existing customers can also log in to My Account and go to My Features. If Messaging is available for your account, it can be added here. New customers can add this feature as a part of ordering a phone online. You can also call Customer Care at 1-800-331-0500 or dial 611 from your wireless phone.

You may request a refund at any time if you feel you've been billed in error. There's an easy five-step process to refute a charge: 1. Go to Mobile Downloads and Purchase and enter your mobile number and then the 8 digit PIN sent in a text message to your phone. 2. Select Purchase History. Transactions are usually recorded within five minutes of purchase. 3. On the screen titled Purchase History, select the link referencing the product for purchase details. 4. Select Challenge This Charge. 5. Complete the fields provided, including a description of why you are requesting a refund and submit the request. Your request will be reviewed by the end of the next business day. The status of your request will be reflected in your purchase summary, next to the original entry listing the charge. If your refund is approved, you will see the credit reflected on your next AT&T bill.

To access the MultiMedia Store on your phone select the AT&T Mall icon from your handset. Then, select #4 - Shop MultiMedia.If you are not able to access the Multimedia Store on your phone, call Customer Care at 1-800-331-0500 or 611 from your mobile phone for assistance.

The best way to do this is to send the alert or other content to yourself, and then forward it to your friends on other carriers.

Please verify you have purchased the alert you would like to receive by going to the MyContent page for your alerts. If an Alert appears in your MyContent and you are not receiving the alert please call AT&T Customer Care

Go to att.com/directbill and enter your mobile number. An 8 digit code will be sent to your phone. Enter this code to login to your account.

Enter your mobile number here (links to signup section on qpass site - get from Balazs) and a text message with further instructions will be sent to your phone.

Reply to any alert with the word STOP to end messages.

Subscriptions allow you to purchase specific number of accesses to content over a specific period of time from a particular content provider.

Currently, subscriptions are only offered on a few serivices. When you are ordering your content, check the provisioning pages to see if subscriptions are available.

All prices are shown on the specific services which offer subscription pricing.

To cancel your subscription, to go My Content and select the subscription you would like to cancel and click 'delete' to cancel your subscription.